I walked into the Apple Store at West County Center on Saturday night.  I needed to get iLife '08 Family Pack.  I walked right in.  Straight to the Apple software shelves.  Saw iLife and saw Family Pack next to it.  Grabbed the family pack box and checked out.  The nice lady, Lisa, asked if I really wanted the Family Pack.  Very sweet to make sure I don't over pay.  Awesome.  But I wanted the Family Pack, so it was all good.  I checked out, left and drove to my dinner party.  While at my mother-in-law's waiting for her to come out tot he car, I grabbed my iLife '08 Family Pack, tore the plastic off and THEN...*THEN* I noticed that it said iWork.  I had completely missed the iWork logo on the box I picked up and only saw the little, itty-bitty Family Pack logo at the bottom of the package.  GAH!

I won't type what I said just then.  It wasn't pretty.  I knew I had a restocking fee in front of me, but my wife, sitting next to me and reeling in the waves of my self-anger calmly suggested calling the Apple Store immediately.  I wasn't up for it at the moment, so she called, talked to a rep, Cleveland, then talked to a manager, Barrett and he agreed to let me bring it in Sunday.  So I walked in earlier today, ran RIGHT into Cleveland, he took me to a manager who's name I did not catch and I was out of the store in less than a couple of minutes.  I know this was outside of the policy.  So I was WAY relieved since I ALREADY owned iWork and am WAY grateful for this bending of the policy.

I am an extra special very happy Apple customer and Mac indie developer today.

Thanks Steve, Barrett, Cleveland, Lisa and the unnamed manager!